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Order Cancellation Policy

We understand that circumstances may change, leading you to reconsider or cancel your order. To maintain transparency and ensure a fair process for all, we have established the following cancellation policy for order cancellations:

1. Cancellation Methods:

- You can request the cancellation of your order by contacting our customer support team via phone or email.

2. Cancellation Fee:

- Orders that have not yet been placed with our suppliers are eligible for full cancellation with no charge.
- If your order cannot be cancelled with our suppliers a cancellation fee equal to 70% of the order total will be charged.
- Once your order has been shipped by our suppliers, it cannot be cancelled.

By placing an order with Racheenee Orchids Premium, you acknowledge that you have read and agree to abide by this order cancellation policy. We recommend reviewing the policy before placing an order to ensure you understand the terms and conditions.

If you have any questions or require assistance with cancelling your order, please do not hesitate to contact our customer support team. Your satisfaction is important to us, and we appreciate your understanding and cooperation.

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