Last Updated: 18/09/2023

Thank you for choosing Racheenee Orchids Premium. We appreciate your business and are committed to providing you with the best possible service. Please read our refund policy carefully to understand your rights and responsibilities when it comes to refunds.

​

1. Refund Eligibility

​

We offer refunds under the following conditions:

a. Product Defect or Damage: If you receive a defective or damaged product, please contact our customer support team within 2 days of receiving the item. We will provide instructions on returning the product, and upon inspection, we will issue a credit or replacement.

b. Unsuitable Substitution by Supplier: In the event a supplier has sent a substitute for an ordered item that is not suitable for your purposes, please contact our customer support team within 2 days of receiving the item. We will provide instructions on returning the product, and upon inspection, we will issue a credit or replacement.

 

2. Non-Refundable Items

The following items and services are non-refundable:

a. Services Already Rendered: We do not refund fees for services that have already been rendered, including handling and delivery fees.

 

3. How to Request a Refund

To request a refund, please follow these steps:

Contact Customer Support: Reach out to our customer support team via email at sales@rop.net.au or through our website.

b. Provide Details: Clearly explain the reason for your refund request, including any relevant order or transaction numbers, product names, and dates of purchase.

c. Await Approval: Our team will review your request and respond to you within 2 business days to confirm whether your refund request has been approved.

 

4. Refund Process

If your refund request is approved, the following process will be followed:

a. Credit Note: We will issue a credit note to your customer account. Please note that it may take 5 business days for the credit to be issued and a copy emailed to you.

b. Return of Physical Products: If a return of a physical product is required, we will provide you with instructions for the return process. Return shipping costs may apply, depending on the reason for the return.

 

5. Contact Information

If you have any questions or need further assistance regarding our refund policy, please contact our customer support team at:

Racheenee Orchids Premium
14 Barrel Way
Canning Vale, WA, 6155
08 6388 2838
sales@rop.net.au
www.racheeneeorchids.com.au

​

6. Changes to this Policy

We reserve the right to update and revise this refund policy at any time. Any changes will be effective immediately upon posting on our website. Please check this page periodically for updates.

​

By making a purchase from Racheenee Orchids Premium, you acknowledge and agree to abide by the terms and conditions of this refund policy.

Thank you for choosing Racheenee Orchids Premium. We value your trust and are committed to providing excellent products and services.